Delete Account – Phrase Ace

Request deletion of your account and all associated data

This action is permanent

Your account and the learning data associated with it are permanently deleted. This cannot be undone, and your progress cannot be recovered afterwards.

Option 1: Delete from the App
  1. Open Phrase Ace and go to Settings.
  2. Tap Delete Account.
  3. Confirm the deletion when prompted.
Option 2: Delete without App Access

If you no longer have access to the app, you can request account deletion by emailing us:

  1. Send an email to contactus@velastrallc.com.
  2. Use the subject line: Account Deletion Request.
  3. Include the email address associated with your account in the body of the email.
What Gets Deleted

When your account is deleted, the following is permanently removed from our production systems, and we instruct our service providers to delete the personal information they hold on our behalf:

  • All learning progress
  • Streaks
  • Favorites
  • Review history
  • Notification preferences
  • Your account itself
Cancel your subscription separately

Deleting your account does not cancel a paid subscription. Subscriptions are billed by the Apple App Store or Google Play and must be cancelled there, or billing will continue.

What May Still Remain

We delete your account and its data from our production systems and instruct our service providers to do the same. A few limits apply, and we would rather state them than promise an erasure we cannot deliver:

  • Copies may persist in routine encrypted backups until those backups expire on their normal schedule.
  • Our service providers complete deletion on their own operational timelines after we issue the instruction.
  • Apple and Google keep their own records of your purchases and subscriptions under their policies. We cannot delete those.
  • We may retain limited information where the law requires or permits it, or where it is necessary to resolve a dispute, prevent fraud or abuse, or enforce our agreements.
  • Data stored only on your own device is removed when you delete the app.

See Section 11 of our Privacy Policy for the full retention and deletion terms.

If you have questions about account deletion, please contact us at contactus@velastrallc.com. For more information about how we handle your data, see our Privacy Policy.

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